Shipping and Handling for orders up to £50 is £3.95 . Orders over £50 are free of charge within the UK mainland. Unfortunately at present we do not deliver outside the UK. We use Post Office delivery for smaller orders and couriers for larger orders. We recycle packaging as often as possible, to help protect the environment. This may mean that the outer box your goods are delivered in, may have been used once before. We do ensure that your goods are protected and secure.
The vast majority of orders are dispatched within 24 hours and it is our aim to dispatch within 48 hours and to fulfil all orders within 7 days. We aim to keep all items in stock but any products not available at the time of your order will be sent to you as soon as possible when received from the supplier. We cannot be held responsible for delays in the delivery caused by the supplier or any other 3rd party. At no time will compensation be awarded should delivery take longer than anticipated due to unforeseen circumstances. Please note that whilst items sent by Royal Mail usually arrive between 1-3 days, Royal Mail stipulate that only items still not delivered after 10 working days can be officially classed as lost. The Present Planners will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery.
If delivery is not within the agreed time we will, with your agreement, arrange another time for delivery. If we cannot agree another time for delivery, we will offer a refund. We reserve the right to withhold delivery or cancel an order. You will be notified by email giving full details. An order may be cancelled as a result of one of the following: the product you ordered being unavailable, a problem with your payment for example a credit card declined, a pricing or product description error.